iRel8.org a dba of TchTnk LLC (“iRel8”, “we”, “us” or “our”) offers certain mental health services (the “iRel8 Services”) to mental health professionals (each a “Professional”) for the benefit of those Professional’s patients (each a “Patient”) and/or our users (each a “User”). Professionals, Patients, and Users are collectively called app users (each a “App User”).
iRel8 offers an internet-based service that enables App Users to access a mobile based communication platform to facilitate mental health wellness. The app may be used to send private, group, commercial messages, or email (“Messages”) between App Users and us. iRel8 provides App Users with tools with which to deliver such Messages, and as well provides for their delivery to App Users in a variety of ways – for example, through in-app Messages and push notification services (“Notificaitons”). The iRel8 Services may include, without limitation: Messages, App User profiles, App User ratings, Notifications, emergency alert mechanisms, text communication, video communication, prizes and products, and email. A more detailed explanation of the iRel8 Services can be found at iRel8’s website, at https://irel8.org/.
Types of Information
The following types of information about a Professional or a User are collected by iRel8:
The iRel8 Services are not intended for anyone under the age of 18, nor does iRel8 knowingly collect or retain information in connection with the iRel8 Services from children under the age of 13.
iRel8 understands and allows Users and Patients to have anonymous accounts for sakes of App Users knowing their identity. However, we will match real world email addresses or social login information to validate App User’s accounts. No App Users will see any personal identifying information we may have on our backend systems that would identify any anonymous App Users.
How Information is Collected
iRel8 may collect information in the following ways:
Information Use and Sharing
We will share information with our affiliates for the purpose of providing the iRel8 Services and other services to Professionals and Users. We will share information with each Professional regarding that Professional’s Users. We will, in some cases, have third parties assist us in providing the iRel8 Services, and those third parties will have access to certain of the personally identifiable information provided by you. We may also use information collected, including personal information, and may share such information with, or sell such information to, third parties in the following ways:
We may advertise the iRel8 Services using a third party, and these third parties may utilize cookies or other technological means within the advertising to collect and utilize non-personal information. We are not responsible for information collected by any such third parties, nor for the collection or use of information by other websites to which the iRel8 Services are linked.
iRel8 sends information to third parties, which include Professionals and vendors that provide e-mail, SMS, cloud-based and other services. iRel8 may also advertise the iRel8 Services using third-party vendors, and these vendors may utilize cookies or other technological means within the advertising to collect and utilize non-personal information. iRel8 is not responsible for information collected by any such third parties, nor for the collection or use of information by other websites to which the iRel8 Services are linked. While iRel8 does not sell any information to third parties at this time, you agree that iRel8 may do so in the future.
We do not currently collect or store any credit/debit card and other billing information, although we may choose to do so in the future. If such credit/debit card and other billing information is collected and/or stored, such credit/debit card and other billing information will be collected and transferred over a secure connection in accordance with applicable regulatory requirements, and is used only for processing underlying transactions. iRel8 will share this information only with those directly involved in the processing of the underlying transaction, and who maintain appropriate security measures designed to safeguard such information.
Based upon the personally identifiable information that you provide us, we may send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the iRel8 Services, and to manage your account.
We store information that we collect through cookies, log files, and clear gifs to create a “profile” of your preferences. We do not share your profile with other third parties, except that we may share your profile with (i) third parties from whom you receive products or services, and (ii) Professionals for whom you are a User.
iRel8 may retain any information collected from Professionals and Users for as long as necessary to provide the iRel8 Services to Professionals and Users, as well as to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choices Re Professional and User Information
If you have provided personally identifiable information to us, we may, from time to time, send you mail, e-mail, or SMS regarding the iRel8 Services. We provide you the opportunity to unsubscribe from having your information used for certain purposes, provided that such opportunity may require you to discontinue your use of the iRel8 Services and any products related thereto. If you no longer wish to receive promotional communications or our newsletter, or if you wish to unsubscribe from having your information used for certain purposes, you may do so by following the instructions included in each communication or by notifying us by email to firstname.lastname@example.org or by written correspondence sent to:
c/o TchTnk LLC
2112 W. Arapahoe Dr
Littleton, Colorado 80120
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of such residents’ personal information to third parties for such third parties’ direct marketing purposes. To make such a request, please e-mail us at: email@example.com.
We take every reasonable precaution to protect the confidentiality and security of your personal information by using industry recognized security safeguards such as site monitoring, secured networks and servers, firewalls, and encryption. When we ask for sensitive information, we protect it through the use of encryption during transmission, such as SSL (Secure Socket Layer). We regularly test and update our technology to enhance security. No method of transmission over the internet is 100% secure, however. Therefore, while we strive to protect your personal information within industry standards, we cannot guarantee its absolute security.
Our employees are trained and required to safeguard your information. Our strict internal controls limit access to information based on job functionality.
We employ a software technology called clear gifs (aka web beacons/web bugs), that helps us better manage the content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of a sentence. We do not currently tie the information gathered by clear gifs to your personally identifiable information, although you agree that we may do so in the future.
We use clear gifts in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice/Opt-Out”.
As is true of most websites, we gather information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Do Not Track
When you use one or more of our websites, we may receive “do not track” requests from you, whether via signals from Web browsers or other mechanisms. At this time, we do not respond to such “do not track” requests, although we may choose to do so in the future.
Manage Accurate Information
If your personally identifiable information changes, or if you no longer choose to use the iRel8 Services, you can our contact User service by email (info@iRel8), telephone (800-409-2520) or postal mail at the contact information listed below to assist you with changes to your account.
c/o TchTnk LLC
2112 W. Arapahoe Dr
Littleton, Colorado 80120